Abstract—Report_it is a smart city service application implementing service oriented architecture. It is an issue reporting app which allow citizens to report municipality issues like garbage heaps, broken roads, damaged street lights, out of order traffic signals etc. either via web or mobile directly to the concerned department and equips the government or the administration (concerned department) to regularize & schedule its settlement. Once the reported issue goes under the settlement pipeline; the citizen is kept updated about its progress. Furthermore it also facilitates the government to run campaigns or and monitor them effectively. It involves three stakeholders and provides them applications according to their requirements (reporter/citizen, administration/government and worker/resolver). Be it is reporting a new issue or comment /vote for an existing issue, this interface attempts to add a social dimension on both front ends and paves the way for establishment of communication between the sufferer and the reliever.

Index Terms—E-governance, open model, Smart city application.

Tehreem Qamar and Tehreem Hussain are with Department of Computer Science and IT, Jinnah University for Women, Karachi, Pakistan (email: tehreem_qamar10@hotmail.com).
Narmeen Zakaria Bawany is with Jinnah University for Women and FAST-National University of Computer and Emerging Sciences, Karachi.

Cite: Tehreem Qamar, Narmeen Zakaria Bawany, Tehreem Hussain, "Report_It: Citizen Centric Approach towards e-Governance," International Journal of e-Education, e-Business, e-Management and e-Learning vol. 8, no. 4, pp. 212-218, 2018.