Abstract—The aim of the study is to evaluating critical success factors for adoption decision of e-Learning facilities in Bangladesh. This research proposed the DEMATEL approach to evaluate possible critical success factors (CSFs) influencing organizational decision to adopt e-learning facilities in the level of primary education system (PES). A quantitative survey method was performed through the structured questionnaire. The questionnaire involved pairwise comparison of elements on a five-point scale ranging from 0 to 4 respectively (0 = No influence, 1 = Low influence, 2 = Medium influence 3 = High influence 4 = Very High influence). The survey questionnaire was distributed to 14 (n=14) experts of educational department for obtaining their judgment. MATLAB-2019 a, SPSS-23 and MS Excel were used to analyze the data. The result of this study revealed that the expert’s member is more concerned about human and technology related dimensions that are substantially higher than those of other dimensions with influence value of prominence and relation (r±c) 0.5602, and 1.5690 respectively. This study proposed an approach for the strategic planning of e-learning facilities within the primary education system based on effective group decision making from the perspective of human, technology, organization, and environmental dimensions’ processes. However, the government should allocate enough budget to ensure quality education based on the core dimensions of HTOE model. The authors recommended to the policy makers to incorporate e-learning facilities in the primary education institutes based on the principles of e-learning systems under the access to information (A2I) national project.

Index Terms—Adoption decision, Bangladesh, DEMATEL approach, e-learning.

Gazi Md. Shakhawat Hossain is with Masters of Business Administration (MBA), Management Science and Engineering (MSE), School of Management (SoM), Huazhong University of Science and Technology, Hubei, Wuhan, 430074, P.R. China (email: i201821066@hust.edu.cn).
Wei Huang is with Department of Management Science and Information Management, School of Management (SoM), Huazhong University of Science and Technology, Hubei, Wuhan, 430074, P.R. China.
Md. Abdul Kaium is with Department of Marketing, University of Barishal, Barishal -8200, Bangladesh.

Cite: Gazi Md. Shakhawat Hossain, Wei Huang, Md. Abdul Kaium, "Evaluating Critical Success Factors for Adoption Decision of e-Learning Facilities in Bangladesh by Using DEMATEL Approach," International Journal of e-Education, e-Business, e-Management and e-Learning vol. 10, no. 2, pp. 182-204, 2020.

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